Todd Jennette

My Leadership Skills

A blend of strategy, empathy, and execution.

Team Leadership

Building, mentoring, and empowering high-performing customer service teams.

Conflict Resolution

Expert at de-escalating complex customer issues and finding swift, fair solutions.

Performance Analytics

Using data to optimize workflows, improve KPIs, and drive customer satisfaction.

Customer Advocacy

Serving as the voice of the customer to influence product and policy improvements.

Process Optimization

Implementing efficient systems to reduce wait times and increase support quality.

Communication

Fostering clear and concise communication across all channels and stakeholders.

About Me

Hello! I'm Todd Jennette, an experienced Customer Service Manager with a strong track record of leading teams to deliver exceptional customer experiences. I specialize in training, process improvement, and building high-performing, motivated teams.

My approach focuses on understanding customer needs, resolving issues efficiently, and fostering positive relationships that drive loyalty and satisfaction. I am passionate about creating systems and strategies that empower both staff and customers to achieve the best outcomes.